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Newsletter Article
Emotional Intelligence and Culture Change—The Brass Tacks
By Dr. Travis Bradberry
When Rhonda Brown, Organizational Trainer for Covenant HealthCare, earned a certification to facilitate TalentSmart’s Discovering Emotional Intelligence training program at her 4,000 employee organization, she brought about major changes in the professional development of the organization’s leadership. This initiative transformed an informal EQ effort into a successful organization-wide process.
Before working at Covenant HealthCare—a Michigan- based medical facility that offers a complete range of medical services—Rhonda served seven years as an Army soldier. The army gave her a “work hard, play hard” training style tailored to optimize effectiveness in the workplace, but meeting Covenant HealthCare’s diverse needs put her organizational and leadership training skills to the test.
Rhonda built her name at Covenant HealthCare by building up small, one-on-one coaching successes and allowing word of these accomplishments to spread to her leadership team. Throughout her career, Rhonda accessed emotional intelligence as the base for her personal and organizational development endeavors. By using emotional intelligence as a foundation for her coaching sessions, Rhonda found her circle of influence expanding, and demand for her talents began to reach a larger audience. These small successes coupled with average system-wide employee satisfaction scores led Covenant to turn to Rhonda to improve the emotional intelligence of the organization’s leadership.
Rhonda decided it was time to invest in an emotional intelligence (EQ) certification program that would grow her self-developed competence in spreading EQ.
After researching EQ training programs, Rhonda chose TalentSmart’s Emotional Intelligence program for the four skills from Daniel Goleman’s model that the program teaches, the program’s engaging approach to bringing EQ to life for participants, and the integration of the Emotional Intelligence Appraisal® assessment into the learning process. She came back from the rigorous two-day certification ready to move forward—she was armed with a dynamic and practical curriculum. Upper management at Covenant charged Rhonda with utilizing the insights and tools she learned in the program to conduct formal in-house EQ sessions for Covenant’s 210- member leadership group.
The four emotional intelligence skills from the #1 bench mark model of EQ
