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Emotionally Intelligent Emailing

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  • These days, we’ve all been on the receiving end of a scathing email, as well as its mysterious, vaguely pejorative cousins. You know the messages to which I refer. They don’t need exclamation points or all caps to teem with anger and drip with sarcasm. Dressing someone down via email is tempting because it’s easy—you have plenty of time to dream up daggers that strike straight to the heart, and you lack the inhibition that is present when the receiving party is staring you in the face. This type of email is known in cyberspace as “flaming,” and all such messages have a single thing in common—a complete and utter lack of emotional intelligence.

    By Dr. Travis Bradberry

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