5. Know When Online Chats Need to Become Offline Discussions.
Managing online relationships will always be a somewhat difficult task for people programmed to communicate in person. However, managing critical email conversations is even more difficult for those programmed to communicate via email. Significant, lengthy, and heated email exchanges are almost always better taken offline and finished in person. With so much communication via email these days, it can be hard to pull the trigger and initiate a face-to-face conversation when you sense that an online interaction is becoming too heated or simply too difficult to do well online. Online technologies have become enormously useful for increasing the speed and efficiency of communication, but they have a long way to go before they become the primary source for creating and maintaining quality human relationships.
Interested in additional emotional intelligence strategies? Emotional Intelligence 2.0 is packed with 66 detailed strategies for improving your EQ. The book also includes access to the new, enhanced online edition of the world’s most popular EQ test—the Emotional Intelligence Appraisal®—which pinpoints the strategies that will increase your EQ the most and tests your EQ a second time to measure your progress. July 2012
ABOUT THE AUTHOR:
Travis Bradberry, Ph.D.
Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional Intelligence 2.0, and the cofounder of TalentSmart, the world's leading provider of emotional intelligence tests and training, serving more than 75% of Fortune 500 companies. His bestselling books have been translated into 25 languages and are available in more than 150 countries. Dr. Bradberry has written for, or been covered by, Newsweek, BusinessWeek, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post, and The Harvard Business Review.