And she isn’t alone. TalentSmart’s global research with hundreds of thousands of people discovered that only 30% of us are able to accurately identify our emotions as they happen, and more than 70% of us experience great difficulty handling the conflict and stress that inevitably surface at work.
How might the same manager look after increasing her emotional intelligence? The most profound difference she’ll experience won’t be visible to the outside world. When someone develops new emotional intelligence (EQ) skills, his or her brain cells grow new connections that facilitate the continued use of the new behaviors. A single brain cell can grow 15,000 connections to help it communicate with its neighbors. By increasing and practicing new EQ skills, the manager literally strengthens the communication between the parts of her brain that are responsible for feeling emotions and thinking rationally.
This physical change helps her, when faced with a similar deadline, to delegate responsibilities and resist the urge to micromanage. Instead of performing team members’ tasks herself, she meets with them individually to monitor their progress and offer a helping hand. At meetings, she recalibrates the team as needed and reiterates the importance of timing.
TalentSmart’s research shows that EQ skills account for 58% of job performance for supervisors through CEOs. Why such a strong link? The four EQ skills (self-awareness, self-management, social awareness, and relationship management) are intertwined in most everything we do and say at work. Any manager can make major leaps in productivity by simply measuring his EQ and increasing those skills he needs the most.
We all know it’s important to seek to understand situations first, before charging ahead to judge them. Wouldn’t it be smart to use this same strategy when working with others? Before concluding that someone just can’t manage, let her take the Emotional Intelligence Appraisal® to prove otherwise. It’s a quick and accurate way to measure and develop EQ. The test takes just seven minutes, and the results include more than 10 hours of e-learning targeted to each unique score profile.
More than half of the Fortune 500 use the Emotional Intelligence Appraisal® to help employees discover their strengths and the areas they should work on most. Interactive, Hollywood-movie-based e-learning illustrates EQ in action. The Goal Tracking SystemTM included helps users monitor progress, reminds them to work on new skills, and shares goals and progress with others. August 2008
ABOUT THE AUTHOR:
Lac D. Su, M.S.
Lac D. Su is the Director of Strategic Alliances for TalentSmart, the leading provider of emotional intelligence tests, products, and training. He forms and manages relationships with key TalentSmart resellers and assists clients with the implementation of skill development initiatives.