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WORLD'S #1 PROVIDER OF EMOTIONAL INTELLIGENCE

Case Study


Our Client Said...

“This program made me realize the importance of my own emotions and how they affect others. EQ is such an important part of my work—I'm very motivated and excited to start practicing my skills.”

Sara M., Associate

Nestle Purina

Emotional intelligence is a core competency for sales.

Nestle Purina

About Our Client

For more than 75 years, Nestlé Purina has been advancing the science of pet nutrition using cutting-edge technology and research so that people can help their dogs or cats be healthy and happy.

Their Challenge

Nestlé Purina, with its deep history, marquee clients, steady culture, and high retention rates, identified emotional intelligence as a core competency for their sales division. They wanted to establish a code of conduct, invest in personal development for sales associates handling demanding clients, and incorporate emotional intelligence in performance evaluations.

Our Solution

TalentSmart provided a master certified trainer to facilitate a pilot session with directors followed by a one-day Discovering Emotional Intelligence program for groups of 25 to help associates set goals and commit to specific EQ actions to practice during the year. After a successful session, the organization requested repeated sessions be made available to associates through open-enrollment programs across Nestlé Purina. Participants self-assess before the session, enjoy engaging activities, watch emotional intelligence in action, discuss emotional intelligence at Nestlé Purina, identify specific strategies that will increase their emotional intelligence and complete an emotional intelligence action plan by the end of the session. Additional programs have been requested for special audiences such as the company's Women's Leadership Forum.

Products and Services Delivered

Emotional Intelligence Appraisal—Me Edition

TalentSmart’s Emotional Intelligence Appraisal provides skill scores and drills down to specific EQ behaviors.

Assessment Services

For busy training and development professionals, TalentSmart will administer prework for you.

On-site Training

Ask us to facilitate our 1-day or 2-day interactive curriculum at your location.