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FAQs
How do I take the test if I purchased an e-book copy of Emotional Intelligence 2.0?
To take the Emotional Intelligence Appraisal that comes with the purchase of Emotional Intelligence 2.0, go to www.talentsmart.com/test.
- For Kindle users, a unique password is emailed to you by Amazon.
- For all other e-reader purchases, please email a copy of your purchase receipt to ebook@talentsmart.com and a password will be emailed to you within one business day.
How do I view my results report if I've already taken the Emotional Intelligence Appraisal that comes with the Emotional Intelligence 2.0 book?
To access your report, follow the same instructions you used to take the assessment.
- Go to www.talentsmart.com/test.
- Click on "View My Report".
- Enter the password from the back of your book.
Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmart.com/test.
How do I view my results report if I've already taken the Self-Assessment that comes with the Leadership 2.0 book?
To access your report, follow the same instructions you used to take the assessment.
- Go to www.talentsmart.com/refined.
- Click on "View My Report".
- Enter the password from the back of your book.
Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmart.com/refined.
What do I do if I'm trying to take an assessment or log in to my report and the system says my email address cannot be found or is incorrect?
If you receive this message when trying to log in, then you are not on the right page—you do not need your email address to log in. If the Emotional Intelligence Appraisal you are trying to access is from the Emotional Intelligence 2.0 book, then the correct page is www.talentsmart.com/test.
How do I complete an assessment if I'm getting an error message that the survey deadline has already passed?
If you received this error message then you need to contact the survey administrator and ask him or her if it is possible to extend the deadline so that you can complete the assessment.
The administrator's email address can be found in the invitation email that was sent to you with instructions on how to take the assessment.
What is your return policy?
All products may be returned in re-sellable condition within 7 days of receipt for a full refund.
Certification Policy: Things do come up and we understand that. If you must postpone your plans to attend, you may reschedule for a future session that will work for you - at no additional charge. Registrations are transferable to others, so if you can find someone to attend in your place, we welcome that. If you must cancel your plans altogether, please note there is a non-refundable cancellation fee (10% of your registration).
To take the Emotional Intelligence Appraisal that comes with the purchase of Emotional Intelligence 2.0, go to www.talentsmart.com/test.
- For Kindle users, a unique password is emailed to you by Amazon.
- For all other e-reader purchases, please email a copy of your purchase receipt to ebook@talentsmart.com and a password will be emailed to you within one business day.
To access your report, follow the same instructions you used to take the assessment.
- Go to www.talentsmart.com/test.
- Click on "View My Report".
- Enter the password from the back of your book.
Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmart.com/test.
How do I view my results report if I've already taken the Self-Assessment that comes with the Leadership 2.0 book?
To access your report, follow the same instructions you used to take the assessment.
- Go to www.talentsmart.com/refined.
- Click on "View My Report".
- Enter the password from the back of your book.
Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmart.com/refined.
What do I do if I'm trying to take an assessment or log in to my report and the system says my email address cannot be found or is incorrect?
If you receive this message when trying to log in, then you are not on the right page—you do not need your email address to log in. If the Emotional Intelligence Appraisal you are trying to access is from the Emotional Intelligence 2.0 book, then the correct page is www.talentsmart.com/test.
How do I complete an assessment if I'm getting an error message that the survey deadline has already passed?
If you received this error message then you need to contact the survey administrator and ask him or her if it is possible to extend the deadline so that you can complete the assessment.
The administrator's email address can be found in the invitation email that was sent to you with instructions on how to take the assessment.
What is your return policy?
All products may be returned in re-sellable condition within 7 days of receipt for a full refund.
Certification Policy: Things do come up and we understand that. If you must postpone your plans to attend, you may reschedule for a future session that will work for you - at no additional charge. Registrations are transferable to others, so if you can find someone to attend in your place, we welcome that. If you must cancel your plans altogether, please note there is a non-refundable cancellation fee (10% of your registration).
To access your report, follow the same instructions you used to take the assessment.
- Go to www.talentsmart.com/refined.
- Click on "View My Report".
- Enter the password from the back of your book.
Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmart.com/refined.
If you receive this message when trying to log in, then you are not on the right page—you do not need your email address to log in. If the Emotional Intelligence Appraisal you are trying to access is from the Emotional Intelligence 2.0 book, then the correct page is www.talentsmart.com/test.
How do I complete an assessment if I'm getting an error message that the survey deadline has already passed?
If you received this error message then you need to contact the survey administrator and ask him or her if it is possible to extend the deadline so that you can complete the assessment.
The administrator's email address can be found in the invitation email that was sent to you with instructions on how to take the assessment.
What is your return policy?
All products may be returned in re-sellable condition within 7 days of receipt for a full refund.
Certification Policy: Things do come up and we understand that. If you must postpone your plans to attend, you may reschedule for a future session that will work for you - at no additional charge. Registrations are transferable to others, so if you can find someone to attend in your place, we welcome that. If you must cancel your plans altogether, please note there is a non-refundable cancellation fee (10% of your registration).
If you received this error message then you need to contact the survey administrator and ask him or her if it is possible to extend the deadline so that you can complete the assessment.
The administrator's email address can be found in the invitation email that was sent to you with instructions on how to take the assessment.
All products may be returned in re-sellable condition within 7 days of receipt for a full refund.
Certification Policy: Things do come up and we understand that. If you must postpone your plans to attend, you may reschedule for a future session that will work for you - at no additional charge. Registrations are transferable to others, so if you can find someone to attend in your place, we welcome that. If you must cancel your plans altogether, please note there is a non-refundable cancellation fee (10% of your registration).
Contact Us
TalentSmart Customer Service
Toll Free: 888.818.SMART
(US and Canada only)
Phone: 858.509.0582
Fax: 858.509.0528
Address: TalentSmart
11526 Sorrento Valley Road
San Diego, CA 92121
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