Knowing and doing are two separate things. Unfortunately for companies today, knowledge workers aren't always doing what they should. Sure they know a lot, but that's not the point.

Knowing how to manage a team and realizing results through your team members are completely different skills. Knowing how to provide feedback and doing it effectively in order to maintain a productive working relationship are also two very different skills. Training provides the most impact for businesses when the learner is able to relate to the material and it challenges learners to do critical tasks required on the job. The difference is between knowing what to do and actually doing it.

Join your colleagues in learning and development, human capital and executive coaching to learn how to facilitate six proven strategies for moving from knowing better to doing better.

The Level I Discovering EQ Certification has been approved for 8.5 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification credit.