Mastering Emotional Intelligence Level 2
As a learning and development professional, you know that developing new skills in others doesn't happen overnight. Participants need several touch points over time where past knowledge is built upon, new connections are created, and real-life practice opportunities are made available. Mastering Emotional Intelligence Level 2 was created to follow Mastering Emotional Intelligence Level 1 with this very goal in mind.
Mastering Emotional Intelligence Level 2 will push your participants to think in new ways about how their emotions operate day-to-day, considering the moments at work and in life that often go undetected or dismissed—and unresolved. Through the latest in adult learning techniques, Mastering Emotional Intelligence Level 2 will facilitate conversations, self-reflection, thinking, and skill practice to build savvier approaches to dealing with daily hassles and big challenges.
In 2 days (immediately following Level 1), you will learn how to deliver the program and acquire the very best practices for how to use the modules to facilitate skill development. With your certification, you will receive 10 hours of advanced curriculum and learn about several proven design options in 1-day, half-day, and 2-hour formats, and identify the option that will best fit your needs. Learn how to access and use TalentSmart's participant learning kits, our license to use Hollywood movie clips selected for deeper discussions in your sessions, and a complimentary set of TalentSmart assessments for you to experience or share with your organization (a $700 value).
- 5 modules flexibly designed to fit your needs
- Trainer consultations with senior TalentSmart staff
- An open invitation to “refresh” and attend future certifications
Your First Day
Master those emotions that negatively influence your decisions and actions. Take a deep dive identifying those emotions that get the best of you, learning how to observe and understand them on an entirely new level, and pinpoint how you will respond differently the next time they surface.
Thoughts drive behavior. Discover what causes actions and results that we wish we could take back and "do over." Learn how to manage what yields negative consequences so you never need to ask for a "do over" again.
Understanding how others perceive and experience us day-to-day is an important driver for increasing our emotional intelligence. Find out how others view your EQ skills from your Emotional Intelligence Appraisal 360° and create an EQ development plan that will yield the greatest results.
The Art of Social Awareness
Knowing the benefits of being a good listener and observer is one thing—practicing these skills to help you work with what's obvious and pick up on the not-so-obvious is another entirely. There is an "art" to observation, and this module will give you the opportunity to practice with your peers in a safe, constructive environment.
Competing interests, needs, and goals lead to differences in relationships that can lead to conflict. Conflict is a normal part of life that we can't avoid, and what sets us apart and adds value is having the ability to manage conflict successfully. Discover the emotional components of conflict, and how to use this information to restore even the most challenging relationships.
Your Second Day
Learn to facilitate each of the 5 Developing Emotional Intelligence modules
Get your questions answered, think aloud together, and hear best practices from the real-world experiences of TalentSmart certified trainers over the last decade.
Work with the Leader Guide to learn how the program components work together
In this "work as you go" session, participants essentially plan their first program using the methods they like best. Whether you like to take copious notes, jot down on Post-its across pages, or summarize key points to remember, the TalentSmart materials work seamlessly to prepare you in the best way possible.
Shape your own program
Review session design options, understand how to integrate the topic of emotional intelligence into your offerings, and create your implementation plan with feedback from valued colleagues.
Understand how to debrief the Emotional Intelligence Appraisal—Multi-Rater Edition
Break down the results included in the assessment so that you have a thorough understanding of the report, and can help participants identify development areas and feedback themes. Learn how to tactfully facilitate sessions that include feedback on potentially sensitive subjects.
In-house trainers who support an organization, institution, or wholly owned subsidiary. This program is not available to external consultants unless sponsored to instruct at an organization.
- The training license will be held by the sponsoring organization.
- TalentSmart licensing kits must be purchased for each participant in Mastering EQ sessions.
Please call our office to discuss details with one of our client service professionals.