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Case Study

Our Client Said...

“EQ can't be underestimated as a critical component of successful leadership. TalentSmart knows how to make it real for busy managers.”

Joni Earl, CEO


Provide new insights with emotional intelligence and personality.

Sound Transit logo

About Our Client

SoundTransit was created by Washington's state legislature to build a mass transit system for Central Puget Sound that connects major regional job and housing communities. Today, Sound Transit carries more than 18 million riders a year on its trains and buses.

Their Challenge

SoundTransit's CEO wanted an appropriate framework for the executive team to have frank discussions and provide new insights to each other to establish agreements about operating from a unified leadership perspective going forward.

Our Solution

TalentSmart facilitators led a custom executive session with emotional intelligence and personality as the framework for team exploration. We managed the prework assessment process and put together the executive team's group profile and session agenda. The first half of the session introduced emotional intelligence at SoundTransit with a debriefing of the Emotional Intelligence Appraisal—Me Edition Online results. Each executive identified specific actions to take to increase their use of emotional intelligence skills at SoundTransit. The focus of the afternoon debriefing was the executive team's IDISC personality profiles, including a discussion of their Anti-Types and the executive team's group profile. Each executive team member offered insights into how they operate at work, and together they established agreements for operating as an executive team.

Products and Services Delivered

Emotional Intelligence Appraisal—Me Edition

The Emotional Intelligence Appraisal provides specific emotional intelligence feedback.


The IDISC assessment offers personality insights.

Assessment Services

For busy executives, TalentSmart can administer prework and compile group data for you.

On-site Training

Ask us to customize a 1-day interactive session at your location.