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EQ Train-the-Trainer Certification

Mastering Emotional Intelligence Level 2

This advanced program pushes EQ skills to new heights by helping you to connect with people, master difficult conversations, make great decisions, and build high-performing teams. Eight hours of curriculum in 4 modules deeper understanding and advanced skills practice. Over 2 days, learn how to facilitate this program, expanding your offerings and expertise.

Phase 2 of Emotional Intelligence Skill Development: Advanced Learning and Skills Practice

As a learning and development professional, you know that developing new skills in others doesn't happen overnight. Participants need several touch points over time where past knowledge is built upon, new connections are created, and real-life practice opportunities are made available. Mastering Emotional Intelligence Level 2 was created to follow Mastering Emotional Intelligence Level 1 with this very goal in mind.

Mastering Emotional Intelligence Level 2 will push your participants to think in new ways about how their emotions operate day-to-day, considering the moments at work and in life that often go undetected or dismissed—and unresolved. Through the latest in adult learning techniques, Mastering Emotional Intelligence Level 2 will facilitate conversations, self-reflection, thinking, and skill practice to build savvier approaches to dealing with daily hassles and big challenges.

In 2 days (immediately following Level 1), you will learn how to deliver the program and acquire the very best practices for how to use the modules to facilitate skill development. With your certification, you will receive 8 hours of advanced curriculum and learn about several proven design options in 1-day, half-day, and 2-hour formats, and identify the option that will best fit your needs. Learn how to access and use TalentSmart's participant learning kits, our license to use Hollywood movie clips selected for deeper discussions in your sessions, and a complimentary set of TalentSmart assessments for you to experience or share with your organization (a $700 value).

Exclusive Benefits with Your Level 2 Certification

  • 4 modules flexibly designed to fit your needs
  • Trainer consultations with senior TalentSmart staff
  • An open invitation to “refresh” and attend future certifications
  • Credit hours through SHRM, HRCI, AND ICF
Click here for the ROI on emotional intelligence training

Level 2 Certification is 2 days. Here's what to expect:

Your First Day

On Day 1, experience the 4 Mastering Emotional Intelligence modules as a participant.
  • Self-Awareness

    Master those emotions that negatively influence your decisions and actions. Take a deep dive identifying those emotions that get the best of you, learning how to observe and understand them on an entirely new level, and pinpoint how you will respond differently the next time they surface.

  • Self-Management

    Thoughts drive behavior. Discover what causes actions and results that we wish we could take back and "do over." Learn how to manage what yields negative consequences so you never need to ask for a "do over" again.

  • Social Awareness

    Understanding how others perceive and experience us day-to-day is an important driver for increasing our emotional intelligence. Find out how others view your EQ skills from your Emotional Intelligence Appraisal 360° and create an EQ development plan that will yield the greatest results. Knowing the benefits of being a good listener and observer are one thing—practicing these skills to help you pick up on the not-so-obvious about your peers is another entirely. Develop the skills that allow you to step into the other person's shoes.

  • Relationship Management

    Competing interests, needs, and goals lead to differences in relationships that can lead to conflict. Conflict is a normal part of life that we can't avoid, and what sets us apart and adds value is having the ability to manage conflict successfully. Discover the emotional components of conflict, and how to use this information to restore even the most challenging relationships.

Your Second Day

On Day 2, learn to facilitate the program, debrief the Emotional Intelligence Appraisal, and plan your rollout.
  • Learn to facilitate each of the 4 Developing Emotional Intelligence modules

    Get your questions answered, think aloud together, and hear best practices from the real-world experiences of TalentSmart certified trainers over the last decade.

  • Work with the Leader Guide to learn how the program components work together

    In this "work as you go" session, participants essentially plan their first program using the methods they like best. Whether you like to take copious notes, jot down on Post-its across pages, or summarize key points to remember, the TalentSmart materials work seamlessly to prepare you in the best way possible.

  • Shape your own program

    Review session design options, understand how to integrate the topic of emotional intelligence into your offerings, and create your implementation plan with feedback from valued colleagues.

  • Understand how to debrief the Emotional Intelligence Appraisal—Multi-Rater Edition

    Break down the results included in the assessment so that you have a thorough understanding of the report, and can help participants identify development areas and feedback themes. Learn how to tactfully facilitate sessions that include feedback on potentially sensitive subjects.

Who Attends

Who should attend?

In-house trainers who support an organization, institution, or wholly owned subsidiary. This program is not available to external consultants unless sponsored to instruct at an organization.

  1. The training license will be held by the sponsoring organization.
  2. TalentSmart licensing kits must be purchased for each participant in Mastering EQ sessions.

Please call our office to discuss details with one of our client service professionals.

Experienced facilitators attend the EQ Train-the-Trainer Certification.

Executive Sponsors

Leaders at the Director, VP, and C level attend to experience the program first-hand in order to build an organization-wide learning strategy that incorporates emotional intelligence. They attend to plan return on investment, links to existing competency models, and global outreach and large-scale implementation. Executives utilize the subject matter and leader materials for one-on-one coaching for employees with high potential and to provide sessions for key audiences.

Human Resources

Human Resources staff attend to add our EQ program to integrate Mastering EQ into opt-in classes or new employee orientation. They deepen their understanding of emotional intelligence to serve as a better resource to internal clients in need.

Sponsored Consultants

Sponsored consultants attend when they have a client organization with a specific emotional intelligence program need. Consultants may attend when they are sponsored by their client organization.


Professors in business schools understand that skills like emotional intelligence are valued by businesses, and many MBA programs are incorporating emotional intelligence into the curriculum. Adjunct professors also teach the Mastering Emotional Intelligence program to working professionals, while professors of psychology, communication, and even a few specialty majors, like nursing and engineering, are incorporating emotional intelligence skills in undergraduate-level coursework. Staff at primary, middle, and high schools utilize our curriculum to develop their administrative and teaching staff.

Senior Trainers

Trainers with extensive industry experience attend so they can immediately facilitate Mastering Emotional Intelligence program, become a subject matter expert in EQ skill development, and learn how to debrief the Emotional Intelligence Appraisal in a group setting.

Learning and Development Staff

Learning and Development staff at all levels attend for a wide array of reasons, ranging from strategy implementation, such as planning pilots and rollouts, to understanding the curriculum at a higher level in order to manage their training staff to facilitating sessions of their own and learning to debrief assessments in one-on-one sessions.

Department-Specific Trainers

Medical Doctors, Sales Managers, Accountants, and Engineers—to name a few—attend the program to partner with staff trainers to combine training expertise with job-specific experience. They are department-level champions for EQ and can draw connections between EQ and their everyday lives.

Level 1
Level 2


Sign Up
Level 1
$ 3,995
Level 2
$ 3,995
Levels 1 and 2
$ 6,995
Discount Information
EQ Train-the-Trainer Certification

Each certification program costs $3,995. Early-bird registrants (45 days before the program) save $200 off this price.

If attending both levels back-to-back, you can enjoy a discounted rate of $6,995 (save $1,000).